Shipping policy

Last updated: August 11, 2026

Where we ship

Aurvia currently ships to the United States and Canada. We do not ship to other destinations yet. Join our email list at the bottom of the homepage and we will let you know as soon as we add your country.

Shipping rates

Standard shipping — $4.90 on orders under $50.
Free shipping on every order of $50 or more.

Rates are identical for the United States and Canada, shown in US dollars, and confirmed at checkout before you pay.

Processing time

Orders are prepared and dispatched from our US warehouse within 1 business day. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery time

United States: 2 to 5 business days after dispatch.
Canada: 5 to 10 business days after dispatch, depending on customs clearance.

These are carrier estimates, not guarantees. Weather, carrier delays and peak periods can add a few days.

Tracking your order

You receive a confirmation email as soon as you order, then a second email with a tracking link the moment your parcel leaves the warehouse. If more than 7 business days pass with no tracking update, email us your order number and we will chase the carrier for you.

Customs and duties (Canada)

Parcels sent to Canada may be subject to import duties, taxes or customs handling fees. These are set by the Canadian authorities, are not included in our prices, and are payable by the recipient. We have no control over these charges and cannot predict their amount.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. We can usually correct an address in the first few hours, before the order reaches the warehouse — email us straight away. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the new shipping cost is covered.

Lost or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, check with your neighbours and your building's mail room first, then email us and we will open a claim with the carrier. If a parcel arrives damaged, send us a photo within 7 days of delivery and we will replace it or refund you in full.