Refund policy

Last updated: August 11, 2026

Our 30-day money-back guarantee

We want you to feel good about your order. If an Aurvia formula is not right for you, you have 30 days from the delivery date to request a refund — even if the bottle has been opened. We would rather you tell us it did not work than keep money you are not happy about.

How to start a return

Email zenboutiqueofficiel@gmail.com within 30 days of delivery with your order number, the products concerned, and a short note about what did not work for you. We reply within 24 hours on business days and send you return instructions. Please do not send anything back before contacting us: returns received without instructions cannot always be identified and refunded.

Refunds

Once your return is on its way back to us, we process the refund to your original payment method. Depending on your bank or card issuer, it takes 5 to 10 business days to appear on your statement.

We refund the full price of the products. The original shipping charge is refunded only when the return is due to our error. Return shipping costs are the customer's responsibility, except in those same cases.

Damaged, defective or incorrect items

Please inspect your order on arrival. If a bottle is damaged, a seal is broken, or you received the wrong product, email us within 7 days of delivery with a photo. We will send a replacement or issue a full refund including shipping, and you will not have to send anything back.

What we cannot refund

Requests made more than 30 days after delivery.
Gift cards.
Products bought from a reseller rather than directly from Aurvia.

Exchanges

The fastest way to swap a formula is to request a refund for the item you have and place a new order for the one you want.

Bundles

Bundle discounts (buy 3 get the 4th at 60% off, buy 5 get the 6th free) apply to the order as a whole. If you return part of a bundle, we refund the amount actually paid for the returned units after the discount, not the full list price.

Cancelling an order

We can usually cancel or change an order in the first few hours, before it reaches the warehouse. Email us as quickly as you can with your order number and we will do our best.