Politique d’expédition

Where we ship

Aurvia products are manufactured in the USA in a GMP-certified, FDA-registered facility and dispatched from our US fulfilment centre. We deliver to the destinations listed below. If your country is not on this list we are not able to ship to you yet — join our email list at the bottom of the homepage and we will let you know as soon as we add it.

United States — all states except Alaska and Hawaii. We cannot deliver to APO/FPO/DPO military addresses.
Canada
Europe & United Kingdom: Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom.
Rest of world: Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macao, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam.

Shipping rates

All rates are shown in US dollars and confirmed at checkout before you pay.

United States — $4.90 on orders under $50, and free on every order of $50 or more.
Canada — $19.90 per order.
Europe & United Kingdom — $21.90 per order.
Rest of world — $26.90 per order.

International rates reflect what it actually costs us to send a tracked parcel from the United States to your country. Free shipping applies to US orders only.

Important: customs duties, VAT and import taxes on international orders

If you are ordering from outside the United States, please read this before you pay.

Every parcel we send leaves from the United States. When it arrives in your country it may be stopped by customs and assessed for import duties, VAT or sales tax, and a carrier handling or clearance fee.

These charges are not included in the product price or in the shipping rate you pay us.
They are set by your own government, not by Aurvia, and we have no way of knowing or predicting the amount in advance.
They are payable by you, the recipient, usually to the carrier before or at the time of delivery.
Refusing to pay them means the parcel is returned or destroyed. In that case we can refund the products but not the shipping cost.

As an order of magnitude, many countries apply VAT at their standard rate (often 15–25%) on the value of the goods plus shipping, and carriers commonly add a clearance fee of roughly $10–$20. Please check your own country's rules before ordering if this matters to you.

Dietary supplements are also regulated differently from one country to the next. It is your responsibility to check that the product you are ordering may lawfully be imported for personal use where you live. A parcel refused or seized by customs because of a local restriction on an ingredient is not eligible for a refund of the shipping cost.

Processing time

Orders are prepared and dispatched from our US fulfilment centre within 1 to 3 business days. Orders placed at a weekend or on a public holiday are processed on the next business day. During launches and peak periods this can extend to 5 business days — we will email you if that happens to your order.

Delivery time

United States: 2 to 4 business days after dispatch (USPS).
Canada: 3 to 5 business days after dispatch (FedEx), plus customs clearance.
Europe & United Kingdom: 3 to 5 business days after dispatch (FedEx), plus customs clearance.
Rest of world: 3 to 5 business days after dispatch (FedEx), plus customs clearance.

These are carrier estimates, not guarantees. Customs clearance is outside our control and outside the carrier's control, and is the single most common cause of delay on international orders — it can add anywhere from a day to two weeks.

Tracking your order

You receive a confirmation email as soon as you order, then a second email with a tracking link the moment your parcel leaves the warehouse. If more than 7 business days pass with no tracking update, email us your order number and we will chase the carrier for you.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout, and include a phone number — international carriers need one for customs. We can usually correct an address in the first few hours, before the order reaches the warehouse — email us straight away. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the new shipping cost is covered.

Lost or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, check with your neighbours and your building's mail room first, then email us and we will open a claim with the carrier. If a parcel arrives damaged, send us a photo within 7 days of delivery and we will replace it or refund you in full.