Coordonnées

How to reach us

A question about an order, a formula or a return? A real person on the Aurvia team reads every message.

• Email: zenboutiqueofficiel@gmail.com
• Contact form: our contact page
• Response time: within 24 hours on business days
• Support hours: Monday to Friday, 9am to 6pm CET. Messages received at the weekend are answered on Monday.

Business address

Aurvia
12 Chemin du Bel-Air
69140 Rillieux-la-Pape
France

This is our registered business address, not a returns address. Please email us before sending anything back and we will give you the correct return address for your order.

Orders and shipping

Aurvia products are manufactured in the USA in a GMP-certified, FDA-registered facility and shipped from our US fulfilment centre. We deliver to the United States (excluding Alaska, Hawaii and military addresses), Canada, a selection of European countries and the United Kingdom, and a number of destinations in Asia-Pacific and Eastern Europe.

The full list of countries, the rates for each zone and our delivery times are set out in our Shipping Policy. Orders shipped outside the United States may be subject to import duties, VAT and customs handling fees, which are payable by the recipient and are not included in our prices.

Health questions

We are happy to tell you exactly what is on a label and how each ingredient is dosed. We cannot give medical advice. If you are pregnant, nursing, under 18 or taking medication, please talk to your physician before starting any supplement.